Refund policy
At Turkish Linen & Towels, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy valid for 30 days from the date you receive your order.
Conditions for Returns:
- Items must be unused, unwashed, and in the same condition as received.
- The original packaging must be intact.
Process for Returns:
- Contact our customer support team within 30 days of receiving your order to initiate the return process. You can reach us at info@turkishlinentowels.com or through this link.
- Provide your order number and details about the items you wish to return.
- Once your return request is approved, we will provide you with instructions on how to return the items.
Refund:
- Upon receiving and inspecting the returned items, we will initiate a refund to your original payment method within 3 business days.
- Please note that shipping fees are non-refundable.
Exclusions:
- Personalized or customized items cannot be returned unless there is a manufacturing defect or an error on our part.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us at info@turkishlinentowels.com or through this link immediately to arrange a replacement or refund.
Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.
Contact Us:
If you have any questions or need assistance regarding returns or refunds, please feel free to reach out to our customer support team. You can contact us via email at info@turkishlinentowels.com, send a message through our website using this link, use the Chat feature on our website, or call us at (314) 530-8292. We are here to help!