Help Center

How Do I Track My Order?

Order Confirmation Email: Once your order ships, you’ll get a
shipping confirmation email sent to the email address that you provided at
checkout. Click the "Track Your Order" button and you'll be able to
follow your order all the way from our shipping center to your door.

Your Account: If you registered, you can also get
order status information by logging into your account and clicking the
"VIEW" button in your order history. The "TRACK ORDER" link
will be provided on the left side of the page.

NOTE: It may take around 24 hours for tracking info to display on the carrier’s
websites.

How Do I Return or Exchange My Order?

Every item we sell comes with our 30-day money back guarantee. If you would like to return a product for any reason, just send it back to us with your order number, full name, address, and daytime phone number or include a copy of your email receipt within 30 days. Please also include a note stating the reason you’re returning each item.

Please note that all returns must be received in their original condition and that you are responsible for lost packages.

Please send returns to the following address:

Turkish Linen & Towels
6609 Olive Blvd St. Louis, MO 63130

How Long Does It Take To Process and Receive an Order?

Most orders are processed and shipped within 1-2 business days and arrives in 2 to 4 business days.

Wholesale orders can take up to 4 business days depending on the size of the order.

How Can I Change and Cancel My Order?

You can change or cancel your order by contacting us below or calling (314) 530-8292 any day between 9-7 CST). We will do our best to change your order providing you reach us before your package leaves our warehouse.

How Can I Find Out If The Product I Want Is In Stock?

All of the items on our website are in-stock ready to ship unless stated otherwise.

In-Stock information on our web site is updated on a regular basis on the product page. We strive to provide you with the most accurate product availability information possible, but due to the dynamic nature of our online business we are not responsible if our stock becomes depleted prior to an inventory update. You can also contact us below or call us at (314) 530-8292 (M-F, 9am-7pm EST) for the most current availability.

Do You Offer A Money Back Guarantee?

Yes, all of our products include a 30 Day 100% Satisfaction Money Back Guarantee.

Can I Place An Order By Phone?

Yes, please call us at (314) 530-8292 any day between 9:00am-7:00pm CST US.

Can I Add A Note to an Order?

Yes, select the VIEW BAG button and proceed to the form at bottom of the page below your product information.

Where Do Orders Ship From?

We pick, pack and ship all orders from our own warehouse located at:

Turkish Linen & Towels 6609 Olive Blvd St. Louis, MO 63130

Do You Have A Retail Location?

Sorry, we don't currently have a brick and mortar shop but if you are local to St. Louis and would like to see our products in person, please call us at (314) 530-8292 before you arrive. We are located at:

6609 Olive Blvd St. Louis, MO 63130

What Are The Use Cases for Turkish Towels?

  • Beach
  • Bath
  • Pool
  • Spa
  • Gym
  • Yoga
  • List goes on!

How Much Does Shipping Cost?

All orders ship FREE within the US.

Do You Ship Internationally?

Yes, we ship to Canada, Australia and Europe since 2012.

Do You Gift Wrap?

Yes! And it is FREE. Please include a note at checkout. If possible, please mention the occasion so we can even be more selective preparing your gift order.

Do You Charge for Gift Wrap?

No! It is FREE.

My Question Is Not Answered Here. Now What?

Please send us a message.